FAQ

What is a Subscription box?

A subscription box is a recurring delivery of diverse range of  products sent to your home once a month. Shance box offers 1 month, 3 months,or 6 months subscription options. The benefit of a 3 or 6-month subscription is that you can get each box at a discounted price, that is prepay for said interval of time. Each subscription interval will renew until you can cancel your subscription.

What are the subscription options?

We offer month-by-month, 3-month, or 6-month  prepaid subscriptions. 

 How much is shipping?

Shipping is free for Canadian orders. We currently do not ship internationally 

 I just joined, when will I be billed again?

Thank you for purchasing! You will be billed for your first box on the day that you signed up and placed your order. Re-billing happens on the 5th of each month. You will be automatically billed every month, 3-months, or 6-months, depending on which plan you choose.

What will be include in my box?

It’s a surprise! But we can tell you that, each month, you will receive a lovely box delivered straight to your door with products ranging form: Beauty, fashion accessories, make-up, home-décor treasures and other surprises.

 

 

When will I get my box?

Shipments start on  the 15th of every month or the next business day. Delivery times depend on your shipping address. Orders are shipped from Winnipeg,Manitoba via Canada post. Your box should arrive in 2-5 business days.

 

What is your return policy?

We do not accept returns, refunds or exchanges. All SALES ARE FINAL. 

 How do I cancel my subscription?

Members may cancel their subscription at anytime; just do so by the 1st of the month. If it is after that, then that month’s box will be processed out. We cannot provide refunds or stop shipments once the order process has been initiated. To cancel send an email to info@shancebox.ca from the email address you placed your order from and indicate that you would like to cancel.